Terms & Conditons

Definitions

Listed below are the terms that will be found in these terms of carriage:

 

  • Consignment - A parcel or a group of parcels sent to a single address.
  • Consignee/Receiver/Recipient - The person who is receiving the consignment.
  • Shipping Labels - The documentation placed on the parcel.
  • Third Party - The order placed through ParcelDirect.ie utilising the account that ParcelDirect.ie has with the carrier.
  • Working Day - Monday to Friday from 9.00am to 5.30pm, excluding public and bank holidays.

 

Obligation To Our Customers

ParcelDirect.ie will arrange collection and delivery of the consignments via a third party service with a major reputable carrier. ParcelDirect.ie do not come into direct contact with the consignments, but arrange the shipment through one of the carriers that we hold an account with. The carrier has the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large. In addition ParcelDirect.ie has the right to refuse any order/user from our system. All queries/claims must be directed through ParcelDirect.ie via the support@parceldirect.ie email address, who will then contact the relevant carrier on the sender’s behalf. If the carrier is contacted directly, ParcelDirect.ie may not be able to assist you with your query at a later date.

If your collection fails you must contact ParcelDirect.ie via the support@parceldirect.ie email address or through our website, and request an alternative collection time which will be booked as soon as possible or at another convenient time.

ParcelDirect.ie can only collect and deliver from/to a full street address. We cannot collect or deliver from/to a PO Box. If a consignment is collected and returned for this reason, no refund will be given. If a collection fails due to incorrect or insufficiant information, surcharges will apply. These will vary depending on the country of collection, number of collection attempts and courier charges. Payment is taken by our automated system at the end of your order. Tracking is available through the Track & Trace section on our site.

Prohibited Items & Items with Limited Liability

If any one of the items in our Prohibited & Restricted Items List is collected by a driver you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void. Any damages caused directly or inderectly by shipping Prohibited & Restricted Items will the the sole responsibility of the sender and they are liable for the extra costs arising from this. Please note ParcelDirect.ie booking systems are automated by computer software, therefore ParcelDirect.ie employees are unable to monitor what is being shipped, so it is the customers responsibility to either read the terms and conditions, or enquire directly via email to see if your parcel is acceptable.

Our website takes all booking data as per the customer’s instructions. The customer will have a choice of various collection windows to choose from. Please note that this collection is not guaranteed. If the collection does not happen within the time slot allocated it is the customers responsibility to inform ParcelDirect.ie via email or through our website of a failed collection. We will then endeavour to rearrange another collection which is convenient to the customer.

ParcelDirect.ie can only collect or deliver from/to a full street address.

We cannot collect or deliver to Airports due to security and collection difficulties. If a collection is booked from an Airport it is the full responsibility of the customer to ensure all arrangements are fully complied with in line with the chosen carrier requirements. If a collection fails for any reason no refund will be given and a surcharge of up to 100% may be applied.

We cannot collect or deliver from/to a PO Box. If a consignment is collected and returned for this reason, no refund will be given. Collections & Deliveries are made on working days only. Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect.

Consignments collected and or delivered in certain areas may be subject to a 24 hour delay and subject to an out of area surcharge.

Please note that all guaranteed services start once the consignment is collected. If the collection fails it is the customers responsibility to inform ParcelDirect.ie. We will then re book for the next convenient time the customer is available for collection. No refund / discount will be given for failed collections.

In the event the recipient is not at the delivery address when the driver delivers, they will either leave with a neighbour or return the parcel to the depot. Some of the carriers we use may leave a calling card advising of the action that has been taken, but this is not guaranteed. Third Party Collections / Three Way Collections / Freight Forward Collections, (this is where the customer is arranging a collection from a remote address). It is the customers responsibility to ensure there is somebody at the remote collection address to hand the goods to the driver. The customer may incur a surcharge of up to 100% of the original shipping charge if an attempted collection fails from a third party address.

Track & Trace will not work until the package has actually been collected by the carrier.

Customs Clearance

You are pre-paying for the postage charges of your consignment only. ParcelDirect.ie has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the sender or receiver before delivery is made. ParcelDirect.ie reserve the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on. If the parcel is accepted by the consignee and customs duties arise from this delivery, ParcelDirect.ie reserves the right the pass these charges directly onto the person that placed the order.

Surcharges

By entering the weight and dimensions of your consignment you are pre-paying for the postage. If the consignment is/are heavier or larger, the additional weight will be charged to the card that the order was placed on together with an administration charge of €15 + VAT. Additional charges will be confirmed in writing.

Please ensure delivery address is correct at time of booking. If the delivery address is incorrect and a correction required, a carrier will will be applied together with an administration charge of €15 + VAT. Additional charges will be confirmed in writing.

Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out or the shipment is not ready or suitable for collection, when the driver attempts to collect. If a collection fails due to incorrect or insufficiant information, surcharges will apply. These will vary depending on the country of collection, number of collection attempts and courier charges.

Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking. In some instances, the surcharge will not be known at the time of booking. In these instances the charge will be applied retrospecitvely.

The automated system books and charges for the delivery. If the consignment has to be returned then the return charge is chargeable.

You are pre-paying for the postage charges. Any Customs charges will be passed on in addition should they arise.

We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Delay / Damage / Loss

Any item that is listed in our Prohibited and Restricted Items List will be exempt from any claim against delay, damage and loss. Please check our Prohibited and Restricted Items List before booking with PareclDirect.ie

Consignments collected and or delivered in certain areas may be subject to a 24 hour delay.

Your consignment must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item. Fragile and delicate items should not be send in Jiffy Bags or Padded Envelopes. In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to, including all packaging. Any claim will be rejected if the item is moved, repaired or if the packaging is not kept for inspection. Our Packaging Guidelines form part of these terms and conditions.

Any item travelling through our services must be able to withstand a drop of around 1.5 metre. Fragile items should not be sent though our services using Jiffy Bags of Padded Envelopes. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product. The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers. If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditions.

All claims must be brought to us via email within 5 days of receipt. Please view our FAQ section for further details on how to make a claim. Allow 10 working days for us to review all details of the claim before we contact you.

Liability & Claims

Each service comes with a limited amount of Transit cover of €30. If you require cover on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover. Enhanced Transit cover applies to per consignment only and not per parcel within a multi-parcel consignment. As an example, if you were to have a consignment of 5 parcels and the value insured is €500 then each parcel is insured for a maximum of €100 (€500 cover divided by 5 parcels). If you wish to have each parcel insured for €500 then you must book 5 separate collections, insuring each parcel separately.

In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.

If the item is not sufficiently packed, the claim will be rejected.

If the item is not correctly labelled, the claim will be rejected.

Please check our Prohibited & Restircted Items List to see if you are able to make a claim. Any item that is listed in our Prohibited Items section will be exempt from our liability cover.

All claims must be brought to us via email within 5 days of receipt. Please view our FAQ section for further details on how to make a claim. Allow 10 working days for us to review all details of the claim before we contact you.

The person placing the order is responsible for the information entered. ParcelDirect.ie will not be held responsible for wrong information that is entered and no refunds will be given in this instance. You are pre-paying for the postage charges and ParcelDirect.ie applies these charges on your behalf to our account with the relevant carrier. We are not liable for any customs charges that may arise.

Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with ParcelDirect.ie. Any required inspections will be carried out by the company carrying the goods, and decisions on claims will be based on their findings. Results of all investigations are final.

Loss or damage under the following conditions will not be covered:

  • Act of God
  • Consequences of war
  • Insufficient packaging / Incorrect labelling
  • Prohibited contents

ParcelDirect.ie will deal with the person who placed the order only. Liability is limited to the cost of sending the item only and to the Enhanced Cover value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Credit & Debit Card Payments

ParcelDirect.ie allows you to purchase services from us by credit/debit card. To ensure absolute security and privacy, we entrust credit/debit card transactions to RealEx Payments. Your credit/debit card details will not be retained by ParcelDirect.ie and ParcelDirect.ie never actually sees your card details.

Security Statement

ParcelDirect.ie takes security very seriously, which is why we have chosen to use online credit card processing facilities provided by RealEx Payments. RealEx Payments facilities are fully secure and use a range of industry standard and RealEx Payments unique security and fraud prevention systems. Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.

Complaints

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact the Managing Director via support@parceldirect.ie

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between both parties shall be governed by and interpreted in accordance with Irish Law and the Irish Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Payment - Prepay

Prepayments linked to any goodwill gesture; claim payment, refund payment or any marketing offers will not be refunded. Prepayment funds shall be treated in the same way as a high street voucher in that they have no monetary value and can only be used towards parcel deliveries on the ParcelDirect.ie website. This does not affect your statutory rights.

 

 

Real Time Analytics